Returns & Refunds

1. Eligibility

Because of the nature of the products we sell and applicable health and safety regulations, we cannot accept returns of opened or used products. Returns are limited to items that are defective or damaged on arrival, or where you received an incorrect item. For hygiene and legal reasons, we are unable to accept returns simply because you changed your mind.

2. Return Window

To be eligible, you must contact us within 30 days of the delivery date with your order number and a description (and photos, where applicable) of the defect or damage. Requests made after this window may not be accepted.

3. How to Request a Return

Email support@nationalvapestore.com with your order number and details of the issue. Do not ship any item back before receiving return authorization and instructions from us; unauthorized returns may not be processed.

4. Refunds

Once your return is received and inspected, or your claim is otherwise approved, we will notify you of the outcome. Approved refunds are issued to the original payment method where possible. After the period permitted by our transaction processor, our system may be unable to issue a refund to the original method, in which case store credit may be offered instead. Shipping fees are non-refundable.

5. Cancelled or Restricted Orders

Orders that cannot be fulfilled — for example, orders placed for delivery to a restricted state, or orders we decline for age-verification, pricing-error, or fraud reasons — will be cancelled and the payment refunded.

6. Contact

Questions about returns and refunds may be directed to support@nationalvapestore.com.

This document is a general template and does not constitute legal advice. Bracketed items (e.g., the return window) and refund specifics should be completed and reviewed by qualified counsel before publication.