Privacy Policy

This Privacy Policy explains how National Vape Store ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit nationalvapestore.com (the "Site") or make a purchase. By using the Site, you consent to the practices described here.

1. Information We Collect

We collect information you provide directly — such as your name, shipping and billing address, email address, phone number, date of birth or age-verification data, and payment details — when you place an order, create an account, or contact us. We also automatically collect certain technical information, including your IP address, device and browser type, and pages viewed, through cookies and similar technologies. Payment card details are processed by our payment provider and are not stored on our servers.

2. How We Use Your Information

We use your information to process and fulfill orders, verify that you are of legal age (21+), arrange shipping and adult-signature delivery, communicate with you about your order, prevent fraud, comply with applicable laws (including the PACT Act and state reporting obligations), and improve the Site. We do not sell your personal information.

3. Age Verification Data

Because we sell age-restricted products, we may collect and share limited personal information with third-party age-verification services solely to confirm your eligibility to purchase. This processing is required to comply with federal and state law governing the sale of tobacco and nicotine products.

4. Cookies

The Site uses cookies to maintain your shopping session, remember your age-verification status, and understand how the Site is used. You can disable cookies in your browser settings, but some features of the Site — including the cart and checkout — may not function properly without them.

5. How We Share Information

We share information only as needed with service providers who help us operate the Site and fulfill orders — including payment processors, age-verification providers, and shipping carriers — and when required by law, regulation, subpoena, or to protect our rights. These providers are permitted to use your information only to perform services on our behalf.

6. Data Retention & Security

We retain personal information for as long as necessary to fulfill the purposes described in this Policy and to meet legal and tax-reporting obligations, including PACT Act recordkeeping. We use industry-standard encryption and administrative safeguards to protect your information, though no method of transmission or storage is completely secure.

7. Your Privacy Rights

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, and to opt out of certain processing. Residents of California and other states with comprehensive privacy laws may have additional rights under statutes such as the CCPA/CPRA. To exercise any of these rights, contact us using the details below; we may need to verify your identity before responding.

8. Children

The Site is intended only for adults 21 years of age or older. We do not knowingly collect personal information from anyone under 21. If we learn that we have collected such information, we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above, and your continued use of the Site constitutes acceptance of the revised Policy.

10. Contact

Questions about this Privacy Policy or your personal information may be directed to support@nationalvapestore.com.